Frequently Asked Questions

Repair Service FAQ

How do I know if my drone needs professional repair?

If your drone is experiencing unstable flight, unusual noises, gimbal errors, or connection issues, it’s time for a professional inspection. Early repairs prevent further damage and keep your drone safe to fly.

What types of drones do you repair?

We repair most major brands including DJI, Autel, Skydio, and other enterprise-level drones. Whether it’s a small consumer model or a heavy-lift drone, our technicians can handle it.

How long does a typical drone repair take?

Most repairs are completed within 5–10 business days depending on part availability and the complexity of the issue. Expedited service options are available for commercial clients.

Do you use original OEM parts for all repairs?

Yes, our goal is always to use original OEM parts. If they’re unavailable due to manufacturer shortages, we use approved alternative components that meet or exceed OEM standards.

Can you fix water-damaged or crashed drones?

Yes, in many cases. Our team can disassemble, clean, and assess damage to determine whether your drone can be restored to full functionality.

Do you offer diagnostics before repair?

Absolutely. Every repair begins with a full diagnostic to identify all underlying issues before any work is performed. We’ll provide a repair estimate before moving forward.

Can you repair custom or modified drones?

Yes. We frequently service drones with upgraded parts, FPV systems, or custom payloads. Just let us know your configuration when scheduling your repair.

Will my drone fly like new after repairs?

Our goal is to restore every drone to manufacturer specifications. After repairs, we calibrate and test each system to ensure stable, safe flight performance.

What if my drone is under warranty?

If your drone is still under manufacturer warranty, we can help identify whether the issue qualifies for warranty service and assist with documentation if needed.

Do you offer mail-in drone repair services?

Yes. You can safely ship your drone to us for full-service repair. We’ll provide a prepaid label, confirm receipt, and send updates throughout the process.

Drone Maintenance Program FAQ

Do you offer on-site maintenance?

For enterprise or government clients, we can schedule on-site inspections and minor repairs to minimize downtime.

What’s included in your Drone Maintenance Program?

Our maintenance program includes inspection, disassembly, cleaning, testing, calibration, part replacement, and a detailed maintenance report summarizing findings and recommendations.

How do I enroll my fleet in the maintenance program?

You can enroll by contacting us directly or filling out our online form. We’ll assess your fleet size, usage patterns, and create a custom maintenance plan.

How often should enterprise drones be serviced?

We recommend full maintenance every 6–12 months or after every 400 flight hours, depending on usage intensity and environmental conditions.

Can I schedule recurring maintenance visits?

Yes. We offer recurring service plans for consistent, scheduled upkeep, ideal for organizations with multiple drones in continuous operation.

Can you handle maintenance for large drone fleets?

Yes. We specialize in fleet management for construction, surveying, inspection, and public safety clients. We can track service intervals and maintain consistent performance across all units.

Do you provide a maintenance report?

Yes. Every serviced drone comes with a documented maintenance checklist and written report verifying flight readiness and any recommended future actions.

What if replacement parts are unavailable?

If OEM parts are temporarily out of stock, we may use approved equivalent components from trusted manufacturers to keep your fleet operational without compromising quality.

Do you provide maintenance for thermal, LiDAR, or multispectral drones?

Yes. Our technicians are experienced with specialized payloads and ensure sensors, calibration, and data capture systems remain accurate and fully functional.

What’s the turnaround time for fleet maintenance?

Fleet turnaround times vary based on the number of drones and part availability, but most maintenance projects are completed within 1–2 weeks. Expedited service is available upon request.

Buying or Upgrading a Drone FAQ

Can you help me choose the right drone for my business?

Yes! We specialize in helping professionals choose drones suited for construction, surveying, inspection, mapping, and cinematic use cases.

Do you sell drones and accessories?

Yes, we can source new and refurbished drones, batteries, and accessories from trusted suppliers. Please contact our team for current availability and pricing.

Can you recommend drones for construction or inspection work?

Definitely. We help construction and engineering clients choose drones that deliver accurate data, reliable performance, and easy integration with existing software and workflows.

What’s the difference between consumer and enterprise drones?

Enterprise drones are built for heavy use, precision data capture, and longer flight times. They often include advanced sensors, thermal cameras, and compatibility with professional software.

Do you offer drone fleet management consulting?

Yes. Our experts can design a fleet management plan covering operations, maintenance schedules, pilot training, and regulatory compliance.

Do you offer drone setup and calibration for new purchases?

Yes. We can unbox, calibrate, and fully configure your drone so it’s ready for mission use right away.

Can you integrate third-party payloads or sensors?

Absolutely. We can integrate and calibrate payloads such as LiDAR, thermal, and multispectral sensors for specialized operations.

Do you offer drone training or flight setup assistance?

Yes. We provide hands-on setup guidance, flight safety briefings, and training for teams adopting new drone technology.

Do you offer trade-in or upgrade options?

In some cases, yes. Contact us about trade-in options when upgrading to a newer or more capable drone system.

Why should I buy through Premier Drone instead of a big-box retailer?

When you buy through us, you get expert advice, professional setup, local support, and access to maintenance and repair services—everything big-box stores don’t provide.